FAQ

What do you mean when you say your products are “natural”?
We believe in using only nature’s finest ingredients. Remember, minerals are rocks, and we source the purest raw minerals for our makeup. Our skin-care line’s formulations include natural botanicals, vitamins, peptides and essential oils. When possible, we use Certified Organic ingredients.

Importantly, we made a choice to never use fillers, toxins, chemicals, artificial fragrances or dyes in any of our products. Nor do our products contain harmful parabens, sulfates or mineral oils, which are derived from petroleum. You’ll find only natural goodness for your skin and health in our products.

Do you use parabens or petroleum-based ingredients?
Parabens are a class of chemicals used as a preservative in lotions, shampoo and conditioner, toothpaste, makeup and many other products. None of the products in the L’eclisse line of makeup and skin care contain parabens, sulfates or mineral oils (a distillate of petroleum). Additionally, we do not use fillers, toxins, chemicals, artificial fragrances or dyes in any of our products. This choice makes L’eclisse safe for the most sensitive skin.

Is your foundation safe for rosacea and acne?
Our Mineral Foundation does not contain chemical preservatives, dyes, fragrances, oils or mineral ingredients that can irritate the skin (for example, bismuth oxycholoride). Our company was founded to help solve problems naturally so we proudly recommended our makeup and skin care line for skin conditions such as rosacea, acne, and sensitive, dry and oily skin.

May I use sponge to apply foundation?
We highly recommend using brushes to get the best performance from our Mineral Foundation. Our Flat-Top Foundation Brush holds powder better than a sponge so you can apply an even layer of foundation over your entire face.

I have fine lines and wrinkles. Will mineral foundation cover them?
Traditional makeup like liquid foundation tends to dry the skin, which makes lines and wrinkles even more visible. L’eclisse Mineral Foundation does not contain ingredients that dry your skin. It has a soft, creamy texture that buffs on the skin flawlessly. Also, mineral ingredients such as titanium dioxide and mica naturally refract light away from lines and wrinkles to make the skin appear soft and smooth.

Does your foundation offer sun protection?
L’eclisse Mineral Foundation contains the ingredients titanium dioxide and zinc oxide, which naturally provide a non-chemical, broad-spectrum sun protection.

What if my foundation looks thick and uneven after I apply it?
Unlike traditional foundations, you do not want to see instant coverage after application. The coverage needs to be built up with thin layers as the foundation warms up to your skin and mixes with your natural oils.

First, make sure your skin is dry. Then try NOT to put on too much powder at once. Swirl a flat top foundation brush into the powder. You only want to pick up a small dusting of powder onto the brush.

It’s important to remember that mineral makeup should always be applied in several thin layers. Starting at the outside of your face (along the jaw line), lightly apply the foundation, working inward with gentle, light strokes. Reapply until you achieve a smooth look and the amount of coverage you desire.

My skin looks shiny after I apply your mineral foundation. Am I applying it correctly?
If your skin appears shiny, you’ve applied too much. Try using a sponge to remove any excess. You can also add a little Mineral Rice Setting Powder on top to calm the shine.

Will your foundation cover blemishes, red splotches and under eye circles?
We recommend that you use a small concealer brush to help hide imperfections. Lightly dip the brush in our Mineral Foundation and dot directly on problem spots with the brush’s tip. Continue to dot the area until it has the coverage you desire.

Will your foundation work on very oily skin?
To control oily skin, or overly moisturized skin, we recommend you use our Mineral Setting Powder as a pre-base and apply Mineral Foundation directly on top.

Another benefit of using our skin care and makeup is that it helps to improve the overall health of your skin. With consistent use of our products, your skin’s condition should become less oily over time.

How do I contact someone at L’eclisse?
We’re here to help in any way. Contact us on our contact page.

Do you charge sales tax?
We’re required by law to charge sales tax to shipments to Washington state. So if you live in Washington, or have products shipped to an address there, we will add sales tax to your order. For all other states, we do not add sales tax at this time.

How much does shipping cost? How will my order be shipped?
Your shipping costs will be calculated at check out. Standard shipping is UPS Ground. You may pay extra for expedited shipping.

How long will it take my order to ship?
Please allow 72 hours for your order to process. Orders placed after noon PST will be processed the following business day.

What is your return policy?
We accept returns of unopened, unused products within 30 days of the original purchase, accompanied by the original sales receipt. Unfortunately, we cannot accept any returns on open cosmetics.

If you are sent an incorrect item due to our error, please contact us.

If you had an allergic reaction to one of our products, please contact us. We will accept the product back within 30 days of original purchase as long as 90% of the product is unused. A 25% processing fee applies.

When shipping returns/exchanges back to L’eclisse, please ship them in the box they were originally sent to you in, or a similar box to ensure safety. Please do not ship our products in a padded envelope.

Please note, original shipping and handling fees will not be refunded on returns and exchanges. Customers are responsible for return shipping charges.

With questions about your order, returns or exchanges, please contact us.

Where do I send a return?
Securely wrap the package and send your return to the address below via FedEx, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit.

L’eclisse is not responsible for returned articles lost during transit.

Be sure to include your complete contact info with your return including your name, address, phone number, Email address and order number.

All returns should be addressed to:

L’eclisse Cosmetics
Attn: RETURNS
227 NE BELLEVUE WAY #86
BELLEVUE, WA 98004

Do you accept international orders?
We’re planning to offer international shipping in the future.

Where do you make your cosmetics?
Our skin care and cosmetics are proudly crafted in the United States of the highest-grade materials available.

Is it secure to shop your website?
Security is a top priority at L’eclisse. When you place an order on leclisseecosmetic.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you’ll see the shopping cart switch from http to https). This is an advanced consumer online security technique. Rest assured that your order will be placed safely and securely. Please contact us with any questions.

What credit cards do you accept?
We accept American Express, Visa, Mastercard and Discover. Please note that we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.

Where can I find the ingredient list?
Each product on our website has an ingredient list on the product detail page.

If you have allergies, please note that L’eclisse cannot guarantee that any ingredients or products were produced in an allergen free environment.

Please note that our products are for external use only. Do not use on damaged or broken skin. Keep out of eyes. Rinse with water to remove. If rash occurs, stop use immediately and consult with a doctor. If any product is swallowed, get medical help or call the Poison Control Center immediately.

For external use only. Do not use on damaged or broken skin. Keep out of eyes. Rinse with water to remove. If rash occurs, stop use and ask a doctor. If product is swallowed, get medical help or call the Poison Control Center right away.